Return and Refund Policy

1. Statutory Right of Withdrawal (14 Days)

In accordance with European Union consumer protection regulations, you have the right to withdraw from this contract within 14 calendar days from the day on which you, or a third party designated by you, acquire physical possession of the goods, without giving any reason.

To exercise your right of withdrawal, you must notify us (RPtronics) of your decision by means of an unequivocal statement (e.g., by emailing contact@rptronics.com).

2. Conditions for Returning Components

To be eligible for a full refund, all returned items must meet the following criteria:

• Electronic components must be in their original, unused condition.
• Components must not have been soldered, mounted, powered, altered, or damaged.
• Items must be returned in their original protective packaging (anti-static ESD bags, tape & reel, trays, or tubes).

3. Return Shipping Costs & Restocking Fees

• Standard Withdrawal (Change of Mind): The direct cost of returning the goods is borne entirely by the customer.
• Incorrect, Non-Compliant, or Defective Items: In the event of a reference mismatch, shipping error, or initial technical defect, RPtronics will cover all return shipping costs (a prepaid shipping label will be provided).
• Restocking Fees: We charge no restocking, processing, or handling fees.

4. Step-by-Step Return Procedure

1. Return Request: Email contact@rptronics.com with your order number, the part numbers concerned, and the reason for the return.
2. RMA Number: Our support team will issue a Return Merchandise Authorization (RMA) number along with packaging guidelines within 24 to 48 hours.
3. Secure Packaging: Carefully pack the electronic components in a rigid cardboard box with proper ESD and shock protection.
4. Tracked Shipping: Dispatch the parcel using the carrier of your choice and retain the postal tracking receipt.

5. Physical Return Address

All returned items must be sent strictly to our central European logistics and returns warehouse located in France:

(Please note: Do not send return parcels to our registered head office in Budapest, Hungary, as package reception for logistics is unavailable there.)

6. Refund Timelines and Methods

Once your return parcel is received and inspected by our warehouse team in Porte de Savoie, you will receive an email confirmation.

• Refunds are processed within 3 business days following parcel receipt.
• Refunds are issued using the same payment method used during the initial transaction (credit card or SEPA bank transfer).
• If the entire order is returned, standard delivery costs initially paid will also be refunded.